Dealing with Irate Customer Calls
Total: 28 cards
I'm so sorry (about that). / I'm really sorry (about that).
phrase
Unreviewed
a polite response over the phone after a customer has expressed anger or frustration about a problem
I'm so sorry to hear that. / I'm terribly sorry to hear that.
phrase
Unreviewed
a polite response over the phone to a customer who has expressed anger or frustration about an issue
I'm (so) sorry for the inconvenience. / I apologize for the inconvenience.
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Unreviewed
an apology given over the phone to a customer who has expressed anger or frustration about a problem, often said when the customer is very angry at the company
I understand your frustration. / I understand that is frustrating (for you).
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Unreviewed
a polite and sympathetic response over the phone after a customer has expressed anger or frustration about a problem
I understand... / I completely/definitely understand...
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Unreviewed
a polite and sympathetic response over the phone after a customer has expressed anger or frustration about an unpleasant experience, usually said to pacify an angry customer
Let me...
phrase
Unreviewed
used to say during a customer call that you are finding solutions to the customer's problem
I promise you that... / Rest assured that...
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Unreviewed
said over the phone to assure the customer that you are finding solutions to the issue
I'm doing my best to... / I'm trying my best to...
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Unreviewed
said during a customer call to assure the customer that you are working hard to find solutions to the issue
Please calm down. / ...if you just calm down.
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Unreviewed
said to get the customer to calm down as you try to solve the problem during the call
As much as I'd love to...
phrase
Unreviewed
used during a call to explain the limitations of your efforts to help the customer
I sincerely apologize for the inconvenience caused.
phrase
Unreviewed
used to genuinely express regret for an unfortunate or uncomfortable situation that a customer has experienced
Let me investigate the issue and work towards finding a resolution.
phrase
Unreviewed
used to inform the customer that you will look deeper into the problem in order to understand it better and find an effective solution
Thank you for bringing this matter to my attention.
phrase
Unreviewed
a way to express gratitude to the customer for reporting a problem or issue
I assure you that we take customer concerns seriously.
phrase
Unreviewed
used to reassure the customer that their complaints or concerns are not being taken lightly
I will personally ensure that this is addressed promptly.
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Unreviewed
said when you will personally take charge of ensuring that the customer's problem is addressed and solved as quickly as possible
I apologize for the misunderstanding or miscommunication.
phrase
Unreviewed
used express regret over the breakdown in communication, causing the customer's dissatisfaction
Let's work together to find a solution that meets your expectations and resolves the issues.
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Unreviewed
a proposal to collaborate with the customer in identifying a suitable resolution to their complaint
I will do everything in my power to make it right and restore your confidence in our company/product/service.
phrase
Unreviewed
used to establish your commitment to correct the issue and ensure the customer's faith in the hotel is reestablished
I appreciate your feedback...
phrase
Unreviewed
used to acknowledge that you value the customer's opinions and comments
Please allow me to escalate this matter to the appropriate department for further investigation and resolution.
phrase
Unreviewed
used when you need to involve a different department or a manager in resolving the customer's complaint
We value your feedback...
phrase
Unreviewed
used to express to the customer that their comments, opinions, and concerns are important and appreciated
I will take immediate steps to rectify the situation and ensure it doesn't happen again.
phrase
Unreviewed
used to emphasize that you will correct the problem and take necessary measures to prevent a similar issue in the future
I'm committed to resolving this issue for you.
phrase
Unreviewed
a pledge to the customer that you are dedicated to finding a solution to their problem
Please bear with me as I gather the necessary information to address your concerns.
phrase
Unreviewed
said to ask the customer to patiently wait as you collect the needed details to effectively handle their complaint
I am truly sorry for the inconvenience you've experienced.
phrase
Unreviewed
used to express sincere regret for the trouble the customer has faced due to an issue with the hotel's service or facilities
Your satisfaction is important to us...
phrase
Unreviewed
used to let the customer know that their contentment and happiness with the hotel's services are a top priority
I will work diligently to rectify the situation and provide a satisfactory resolution.
phrase
Unreviewed
a way to say you will exert effort and care in correcting the problem the customer is facing
We appreciate your patience and understanding as we correct the issue and make it right for you.
phrase
Unreviewed
an expression of gratitude towards the customer for their patience during the entire process of resolving the issue
