Offering Help and Solutions During Customer Calls
Total: 32 cards
Here's what we're going to do. / Here's what we can do.
phrase
Unreviewed
used during a call to acknowledge that the customer's problem cannot be solved but also to offer another solution
What I can do is to... / What I would do now is to...
phrase
Unreviewed
used to offer the best solution or action during a customer call
Let me send you a replacement. / Please wait for the replacement.
phrase
Unreviewed
said during customer calls to offer the customer the same product or service in exchange for the broken or defective one
Would you like...? / Do you want...?
phrase
Unreviewed
said during a call to provide options that the customer can choose from
Would you prefer...? / Which do you think...?
phrase
Unreviewed
said during a call to ask about the customer's preference
All we need to do is...
phrase
Unreviewed
used to provide instructions over the phone to the customer in order to solve a problem
I recommend...
phrase
Unreviewed
used to share your suggestions or recommendations to the customer during a call
Is it working? / Is it turning on?
phrase
Unreviewed
used to ask the customer over the phone if the solution that was offered worked
That's good to know. / Great!
verb phrase
Unreviewed
used during customer calls to express relief that the issue has been resolved for the customer
Can you (please) try...? / Maybe try...
phrase
Unreviewed
used to offer another solution to the customer during a call
Is there anything else I can help you with (today)?
phrase
Unreviewed
used to ask the customer if they have other issues you can help them with, usually said toward the end of a call
How may I assist you today?
phrase
Unreviewed
used to ask the customer what you can help them with
How can I help make your travel experience more enjoyable?
phrase
Unreviewed
used to ask the customer how you can make sure they have an enjoyable trip
I'm here to answer any questions or concerns you may have.
phrase
Unreviewed
used to assure the customer that you are ready to assist them with their needs
Is there anything specific you need assistance with?
phrase
Unreviewed
used to ask if there's a specific issue or matter the customer needs help with
Let me know how I can be of service to you.
phrase
Unreviewed
a way to ask a customer how you can help them
How can I make your trip planning easier for you?
phrase
Unreviewed
a way to offer help to a customer who is planning a trip
I'm here to ensure you have a smooth and memorable vacation.
phrase
Unreviewed
used to assure the customer that you are there to assist them in planning their vacation
Based on your preferences, we have a range of options available for your travel dates.
phrase
Unreviewed
a way to provide options to a customer who is planning a trip
We can customize an itinerary that suits your interests and budget.
phrase
Unreviewed
used to tell the customer that you can assist in putting together an itinerary for their trip
Our team can assist you in booking flights, accommodations, and transportation.
phrase
Unreviewed
used to tell the customer what particular areas you can help them with
We can recommend popular attractions and provide information on local tours and activities.
phrase
Unreviewed
a way to tell the customer that you are ready to provide travel recommendations for them to consider
If you have any specific concerns or requests, we will do our best to accommodate them.
phrase
Unreviewed
used to assure the customer that you are ready to assist them with their needs
Our cancellation and refund policies are as follows...
phrase
Unreviewed
used when explaining the refund and cancellation policies of the establishment
Our customer service team is available 24/7 to assist you.
phrase
Unreviewed
used to state the availability of customer service representatives
It is a pleasure to assist you.
phrase
Unreviewed
a way to say that you are happy to help a customer
What are your travel dates and preferred destinations?
phrase
Unreviewed
used to ask for the travel dates and destinations that the customer has in mind
Are you looking for specific accommodations or package deals?
phrase
Unreviewed
used to ask what the customer is specifically looking for in terms of accomodation
How many people will be traveling with you?
phrase
Unreviewed
used to ask how many guests will be arriving
Do you have any preferences for transportation, such as flights or car rentals?
phrase
Unreviewed
used to ask for the customer's preference when it comes to transportation arrangements
Are there any specific activities or attractions you would like to include in your itinerary?
phrase
Unreviewed
a way to ask a customer if there are any specific places they would like to go to or activities they would like to try during their trip
What is your budget for this trip?
phrase
Unreviewed
used to ask for the customer's budget for their trip in order to better assist them with their planning
