Asking Customers to Wait Over the Phone

Total: 19 cards

Please hold.

phrase

Unreviewed

a polite way of telling the customer to wait on the phone for a while

One moment, please.

phrase

Unreviewed

said over the phone to inform the caller that you need a few minutes to do something or to find a solution

Sorry to keep you waiting.

phrase

Unreviewed

used to return to the call and apologize to the customer for having them wait

illustration for Sorry to keep you waiting.

Thank you for (patiently) waiting.

phrase

Unreviewed

used to return to the call and to acknowledge the customer's patience

illustration for Thank you for (patiently) waiting.

I'm going to connect you with…

phrase

Unreviewed

used to transfer the call to the department that can address the issue

illustration for I'm going to connect you with…

Let me transfer you. / I'll transfer you.

phrase

Unreviewed

used to transfer the call to the department that can address the issue

illustration for Let me transfer you. / I'll transfer you.

I have ___ from...

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Unreviewed

said when passing the call over to another department or person that can better assist the customer

I will send it to...

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Unreviewed

used to say that you will forward the issue to another department that may be able to solve the issue; also used when assuring the customer that you will send what they need, such as a confirmation email, message, etc.

Please expect... / It may take up to...

phrase

Unreviewed

used to tell the customer when they can expect to have their issue resolved or to get an update

illustration for Please expect... / It may take up to...

Please hold for a moment while I check the information.

phrase

Unreviewed

used to pause the conversation to verify or retrieve the necessary details to help the customer

illustration for Please hold for a moment while I check the information.

I appreciate your patience. I just need to verify a few details. Can you please hold on?

phrase

Unreviewed

a polite way of acknowledging the customer's patience and understanding while asking them to wait a little longer

illustration for I appreciate your patience. I just need to verify a few details. Can you please hold on?

I'm currently assisting another customer. May I place you on a brief hold?

phrase

Unreviewed

said when you are engaged with another customer and need to ask the current caller to wait

illustration for I'm currently assisting another customer. May I place you on a brief hold?

I apologize for any inconvenience. I need to consult with my supervisor. Can you please wait for a moment?

phrase

Unreviewed

used to say that you require assistance or approval from a supervisor or manager to resolve the customer's issue

illustration for I apologize for any inconvenience. I need to consult with my supervisor. Can you please wait for a moment?

I appreciate your call. Let me look into this matter.

phrase

Unreviewed

used to acknowledge the customer's effort to contact the service and to assure them that you will find more information about their inquiry or complaint

illustration for I appreciate your call. Let me look into this matter.

Can you hold on for a brief moment?

phrase

Unreviewed

a polite way to pause the conversation briefly

illustration for Can you hold on for a brief moment?

Thank you for your understanding. I'll be right back with you. Please stay on the line.

phrase

Unreviewed

a polite way to acknowledge the customer's patience and to assure them that you will return to assist them shortly

illustration for Thank you for your understanding. I'll be right back with you. Please stay on the line.

I apologize for the delay. I'll be with you as soon as possible. Please bear with me

phrase

Unreviewed

used to express regret for making the customer wait and to assure a quick return

illustration for I apologize for the delay. I'll be with you as soon as possible. Please bear with me

I need to gather some information for you. Would you mind holding for a moment?

phrase

Unreviewed

a polite way to ask the customer to wait while you retrieve or compile necessary information

illustration for I need to gather some information for you. Would you mind holding for a moment?

I'll be back on the line shortly to assist you further.

phrase

Unreviewed

used to assure the customer that you will return to the call soon to provide more help

illustration for I'll be back on the line shortly to assist you further.