Dealing with Restaurant Guests
Total: 30 cards
Hello, welcome to...
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said to guests upon their arrival at the restaurant
Nice to see you again. / Good to see you again.
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a kind statement to say to returning guests
Do you have a reservation?
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a question for guests who have just arrived to find out if they had reserved a table ahead of time
Can I have your name, please?
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asked to find out the name that was used to make the reservation so that you can confirm and guide the guest to the right table
Table for..? / How many...?
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a short question you ask a guest so you can lead them to a table that can sit them comfortably
Would you like a table...? / Where would you like...?
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asked to know where in the restaurant the guest would like to sit
Let me show you to your table. / I'll show you to your seats.
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said to guests before you have them follow you to their table
How can I help you?
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a question you ask guests at any point in their stay to find out if they need your assistance
I will be right back.
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said to let guests know you will return to them quickly, usually after taking their order
The bathroom is... / The washroom is...
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said to direct guests to the exact location of the restaurant's washroom
Just a moment. / One moment.
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said to inform guests you will attend to them shortly
Here's your receipt.
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said when giving the guest their bill
How would you like to pay? / Are you going to pay with cash or card?
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a question you ask to know whether the guest will use cash or card to pay for their order
Here's your change.
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said to a customer as you hand them their change
Our restaurant is open from... / Our restaurant is open until...
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said to inform the guest about your restaurant's operating hours
We have branches in...
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said to let guests know where else the restaurant is located
I'm sorry, we are fully booked.
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an apology said to inform guests that all tables are taken and no more customers are allowed inside
I'm sorry, we're closed.
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an apology said to inform guests that the restaurant is closed and cannot accept customers
Please come again. / We hope to see you again.
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a kind statement to say to guests as they are leaving the restaurant
Was everything to your liking?
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a way to ask a guest if they are happy with their dining experience
How would you rate our service?
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a way to ask a guest for their feedback on your service
Are you celebrating something special?
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a way to ask a guest if there is a special occasion, usually so that the staff can prepare something extra
Excuse me but the kitchen service will be closing at ___. Would you like to place an order for anything else before it closes?
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said to get final orders from the guests before the kitchen closes
We have a children's menu available.
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said to guests who have children with them so that they can choose from the children's menu
We have gluten-free alternatives for several dishes in our menu.
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a way to inform guests that there are menu options that can cater to gluten sensitivity or allergy
I appreciate your patience and I will get you seated as soon as possible.
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a way to thank guests for patiently waiting to get seated
Can I request a specific table or seating area?
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said by a guest who would like to request a specific table at the restaurant
We will do our best to accommodate your request.
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said to a guest to assure them that you will do your best to grant their request
Please let us know your preference and I will check the availability.
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a way to ask if a guest has a specific preference for a table, dish, beverage, etc. so that you can check for its availability
What is the recommended wine pairing for this dish?
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asked by a guest to know which wine will pair well with their chosen dish
