Handling Customer Questions
Total: 33 cards
Could you help me (out)?
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asked by a customer who needs assistance
Do you have...?
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asked by a customer who is checking the availability of an item at the store
Do you have this in...?
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asked by a customer who is looking for a particular size, color, style, etc.
I'm looking for... / I'm trying to find...
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said by a customer who is looking for a specific item
Can you tell me where ___ is?
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a customer's polite way of asking where a specific item can be found
Where can I find...? / Where are...?
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another way that a customer can ask where an item is located
How much is...?
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used to ask for the price of an item at the retail store
How much does this cost?
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used to ask for the price of an item at the retail store when the prices aren't always listed on the item themselves
Do you have any cheaper options? / Do you have anything cheaper?
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a way for a customer to ask for a similar item at a lower price
Is this on sale?
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asked by a customer who wants to know whether an item is discounted or not, or simply if an item is offered for purchase
Is this in stock?
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asked by a customer who wants to know if a certain item is available at the store
Which one should I get?
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a way for a customer to ask for someone else's opinion on what they should purchase
What do you think? / How do I look?
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another way for a customer to ask for the opinion of another person on their purchase
What would you recommend? / Could you recommend...?
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a way for a customer to ask the salesperson to help them choose something, or which items are best
Are there any special offers or bundles available?
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asked by a customer who is trying to find a bargain, discount, or special offer
Can you help me find something similar to (specific item)?
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asked by a customer who is asking for help in finding a similar item
What are the different options available for (product category)?
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asked by a customer who is trying to find the different options for a particular product
Can you provide more information about the features and specifications of (product/service )?
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a way for a customer to ask for more information about a product or a service
Do you have any recommendations for_____?
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asked by a customer who is looking for recommendations for services, products, activities, etc.
Can you assist me in comparing different models/brands?
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a way for a customer to ask for help in comparing products in order to make a more informed decision
What is the price range for ___?
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asked by a customer who is trying to find out the price range for a specific product or service
Are there any current promotions or discounts available?
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a way for a customer to ask if there are promos or discounts currently available
Can you help me with sizing/fitting for (clothing/apparel)?
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a way for a customer to ask for assistance when fitting a clothing item
Do you offer any warranty or guarantee for your products?
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asked by a customer to find out of a product comes with a warranty
Are there any additional costs associated with the purchase?
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a way for a customer to ask if there are additional charges when purchasing a product or service
Can you explain the return/exchange policy?
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asked by a customer to get more information about an establishment's return or exchange policy
Can you provide more details about the availability of ___?
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asked by a customer when inquiring about the availability of a product or service
Can you help me with setting up or installing ___?
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a way for a customer to ask for assistance in setting up or installing their purchase
Is there a loyalty program or rewards program I can join?
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a way to ask if there is a loyalty, membership, or rewards program that a customer can join
Can you assist me with finding the right accessories or complementary products?
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asked by a customer to request assistance in finding other products to go along with their purchase
Can you provide recommendations based on customer reviews or ratings?
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a way to ask a store personnel for recommendations based on customer review or feedback
Can you help me with troubleshooting or technical support for ___?
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a way for a customer to ask for assistance in fixing or troubleshooting an issue
Is there anything else I should know before making a decision?
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a way for a customer to ask if there are other things for them to consider when purchasing a specific product or service
