Taking a Hotel Reservation
Total: 30 cards
Welcome to...
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a basic greeting for guests, usually followed by the hotel name
How can I help you? / How may I help you?
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used to offer help or assistance to the guest
I'd like a room.
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a response stating one's intent to stay at the hotel
Do you have a reservation?
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used to ask if the guest has made a reservation before they arrived
I have a reservation under... / I have a reservation for...
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used to tell your reservation details and name
How many nights?
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used to ask how long the guest will be staying at the hotel
May I have your passport, please? / Can I have your passport, please?
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used to ask for the guest's passport
We need a deposit.
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used to tell the guest to pay an initial deposit before they check in
You are in room ___ on the ___ floor.
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used to point the guest to their room and floor
Do you need help with your bags? / Would you like help with your bags?
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used to offer help or assistance to the guest
I hope you enjoy your stay.
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a polite way of ending the conversation and wishing guests well
How many people are you reserving for? / How many rooms do you need?
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used to determine the accommodation requirements
Are you coming with a baby or children?
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used to check if there are any infants or children in the group, as it may affect the room selection or additional services required
How old are they?
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used to ask for the age of the children helps determine any special accommodations or pricing considerations that may apply
Adult rates start at age ___.
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used to clarify the minimum age at which a guest is considered an adult, for pricing purposes
Our high season is from...
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used to share the period during which the hotel experiences increased demand and possibly higher rates
Would you like to include meals?
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used to offer the option of including meal plans with their reservation, providing convenience and cost-saving benefits
May I have your credit card information to guarantee your reservation, please?
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this request is made to secure the reservation and protect against no-shows
Our cancellation policies are...
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used to inform customers about the hotel's cancellation policies, including any penalties or deadlines for cancellations or modifications
Our low season is...
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used to specify the period of lower demand, allowing customers to take advantage of more affordable options
The different types of rooms we offer are: ___.
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used to describe the various room categories available, their features and amenities
Our check-in/check-out hours are...
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used to communicate the designated times for guests to check in and check out of the hotel
What type of bed do you prefer?
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used to accommodate the customer's comfort and sleeping arrangements.
The rate for (single, double, or triple) occupancy is...
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used to help customers understand the cost implications based on the number of guests per room
The hotel offers a European plan, meaning it's not all-inclusive.
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used to explain the meal plan options available, with a European plan typically excluding meals from the room rate
The hotel offers an All-Inclusive plan.
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used to inform customers about the option of an All-Inclusive plan, where meals and certain amenities are included in the room rate
The no-show penalty is...
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used to clearly state the consequences or charges associated with not showing up for a reservation without prior cancellation
Your request for ___ is subject to availability.
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used to inform customers that specific requests are based on availability and cannot be guaranteed
Do you need transportation (one way or round trip) from the airport to the hotel?
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used to inquire about the customer's transportation needs, offering assistance in arranging airport transfers for their convenience.
Will you need a rollaway bed or crib in the room?
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used to ask if additional bedding arrangements are required to ensure the room is prepared accordingly
